ClubPay was launched in 2007. We started in grass roots sport, and we remain actively involved in local sport in a real, hands-on, day-to-day capacity.
This gives us a real world perspective on the challenges facing amateur sports clubs and the hard working volunteers who keep them running. It also drives us to ensure that our customers receive the sort of personalised, club-focused service that we would demand from an organisation entrusted with delivering critical elements of our Club's livelihood.
Origins and History
We started out in 2007 with our only goal being to make the running of our local club easier. Through word of mouth we slowly extended our customer base and for several years operated as an extended proof of concept, ensuring that we had a service that was robust, easy-to-use and delivered real benefit at an affordable price. In early 2011 we completed a consultation exercise with customers and embarked on a major redesign of our website that saw us 'go live' with the new design in September 2011. Our customer base has been building steadily with marketing efforts going up a gear in 2012.
The inspiration for ClubPay - aside from a desire to avoid the divorce courts by spending less time on club business - was essentially frustration:
- Being forced to act like a small local bank – carrying lots of cash and cheques for extended periods
- Serial excuse-makers and repeated bad debts
- Unreliable, inefficient data collection
- Lack of auditability and manageability around both money and data
- One chance per year to gather data with which to better understand members – usually utterly wasted
The UK is home to a host of wonderful small clubs and societies, many surviving only on the hard work, energy and enthusiasm of volunteer officials and administrators. Anything that allows that energy to be focused on developing the club rather than on bureaucracy has to be a good thing. ClubPay has been of massive benefit to our club and crucially, to its members. We believe that it can make a difference to your club too.